buying

1.      What forms of payment do you accept?  
FD Longo Art accepts Visa, MasterCard, Discover, American Express and PayPal.

2.      Will I be charged tax?

Tax is charged on orders shipped within Ohio.

The buyer accepts responsibility for all taxes, import duties, and any additional fees associated with shipping the artwork.

3.      What happens when I click "Pay Now"?

You will be directed to a secure PayPal check out site. PayPal uses SSL technology which guarantees a safe purchase transaction.

4.      How safe is the information I give you?

Very safe! Your privacy and satisfaction are very important to us! We do not rent, trade or share your personal information with any third party. In addition, we do not collect any credit card, debit card, bank account or any other payment information since the checkout process is made through PayPal. PayPal protects the buyer's information with industry-leading security and fraud prevention systems, and the buyer's financial information is not shared with the seller. The only information we receive from PayPal is the buyer’s name, email and shipping address for contact and delivery purposes.

5.      Will I get a receipt for my purchase?

Yes, once your transaction with paypal is complete, you will receive an order confirmation email.

6.      What if I have trouble paying with PayPal?

PayPal has various security measures in place to protect their users from fraudulent activity. For this reason, PayPal may occasionally prohibit a buyer from submitting payment. If you’re experiencing issues using your PayPal account, please contact PayPal directly for assistance, or visit their website for troubleshooting information.

7.      Can I cancel my order prior to shipping?

Yes, you have the right to cancel your order at any time prior to shipping. Contact us at customer-service@fdlongo.com.

If the artwork has already shipped, you have 7 days after the delivery date to return the artwork to us. Please review our return policy for further details.

shipping

1.      How do you ship artwork? 
Artwork is carefully packaged in a custom-built box or crate to insure safe delivery.  We use protective material such as glassine, bubble wrap, cling film, artist tape, polyfoam and cardboard corner protectors to protect the artwork during shipping.  All artwork is shipped fully insured, direct delivery and signature required for delivery.

2.      What countries do you ship to?

We proudly ship worldwide within your countries customs regulations! If you are unsure of your country’s regulations, email us at customer-service@fdlongo.com. 

 3.     Do you have any domestic shipping restrictions?

We do not ship to U.S. Territories, U.S. Protectorates, P.O. boxes, military installations (APO/FPO addresses), or diplomatic posts (DPO addresses).

4.      How much will it cost to ship my artwork?

We have included the price of shipping and handling within the artwork price. 

Artwork shipped outside of the United States may be subject to duties, taxes and/or fees which are the responsibility of the buyer.

5.      Who is responsible for taxes, duties and customs fees?

Import duties, Value Added Tax (VAT), Customs Charges and/or any other applicable additional international customs fees are not included in the item price or shipping charge.  The buyer accepts full responsibility for all taxes and duties costs.  These costs are normally collected by the delivering shipping company.

Ohio residents pay sales tax

6.      How many days will it take for my artwork to arrive? 
Artwork is typically shipped within two to five business days.

 Within the Continental United States all artwork is shipped Direct Delivery, Insured, and a signature confirmation is required.  Please allow three to six days for your artwork to reach you once it has shipped.  You will receive an email with a tracking number once your artwork ships.

 Outside of the United States may take two to four weeks for delivery, depending on the destination country.  We are not responsible for shipping delays or omissions caused by the carrier or your country's customs.

Please note that during the holidays, shipping may take longer.

 7.    Can I change the address or reroute the package during shipping?

No, we ship all artwork Direct Delivery Only which ensures a package is delivered to the billing address you provide during the checkout process. This service stops recipients from redirecting packages and prevents drivers from rerouting deliveries when recipients are not at home. 

 8.    What if I have a Driver Release or Letter Box Release?

All artwork is shipped requiring a signature for delivery.  The shipment is not eligible for Drive Release or Letter Box Release.     

 9.    Where does the artwork ship from?

All paintings ship from FD Longo’s studio located in Aurora, Ohio USA

 10.  How will I know when you ship my artwork?

Once your artwork has shipped, we will send you a shipping confirmation email.

11.  How do I track my order?

The shipping confirmation email will contain the courier’s information for you to be able to track your artwork. For the most up-to-date information use the link provided in the confirmation email. This link will allow you to access the courier’s webpage with the order tracking details specific to your artwork.

If you cannot locate the original shipping notification email, please email us at customer-service@fdlongo.com.